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Help Center

Common questions about GameGen — generation, credits, subscriptions, and your account.

Getting started

What is GameGen?
GameGen is an AI game asset generator for indie developers. Create pixel and HD characters, asset packs, BGM, SFX, maps, emojis, and world-building documents from text prompts.
Do I need an account?
Yes. Sign in with email or Google to generate assets and save your run history. New accounts receive free signup credits.
Can I use generated assets commercially?
AI output is for creative assistance. Review our Terms of Service and your AI provider's terms before shipping a commercial game.

Credits & subscriptions

How do I upgrade to Pro?
Go to Pricing, sign in, and choose Pro Monthly or Pro Annual. Checkout is handled securely by Polar.
What are credits?
Credits are used for each generation. New users receive a one-time signup bonus; credit packs add more and never expire.
Can I get a refund?
Purchases are generally non-refundable once credits are delivered or used. If you were charged in error or did not receive your purchase, email [email protected]. See our Fulfillment Policy for details.
How do I cancel a subscription?
Open your Profile page and use Manage Subscription to open the Polar customer portal, where you can cancel anytime.

Content & safety

What content is not allowed?
Do not request illegal, sexually explicit (NSFW), hateful, violent, or misleading content. See our Terms of Service for the full list.
Why did my generation fail?
Check your prompt, quota, and network connection. If the problem persists, contact support with your run ID.

Account & privacy

How do I delete my account or data?
Email [email protected] from your account address with your request. See our Privacy Policy for more on data handling.
Who processes my prompts?
Prompts are sent to configured AI providers (such as DashScope, Jimeng, or Google Gemini) to generate assets. We do not sell personal data.

Still need help?

If your question is not answered above, email us at [email protected]. We aim to respond within 48 hours.

Fulfillment Policy · Terms of Service · Privacy Policy

Help Center | GameGen